Customer Service Manager for Norwegian Clients (Klaipėda)

FULL-TIME POSITION IN THE OFFICE IN KLAIPĖDA · FIXED-TERM EMPLOYMENT CONTRACT

We are looking for a Customer Service Manager to work from our office in Klaipėda for a Norwegian tourism company. You will handle passenger bookings, communicate with clients and partners, and help make sure trips, excursions and cruises run smoothly.

WHAT YOU WILL DO • Manage and coordinate bookings for individual and group travellers, excursions and cruise passengers. • Communicate with Norwegian clients, travel agencies and other partners, and respond to their enquiries. • Handle orders, payments, changes and cancellations. • Work with suppliers, guides and transport providers to solve day-to-day operational issues.

WHAT WE ARE LOOKING FOR • English good enough for daily communication with international clients and partners. Norwegian is not required. • Responsibility, attention to detail and good organisational skills. • Strong communication and problem-solving skills. • The ability to handle several tasks at once, adapt quickly to change and keep the customer in focus. • Comfort working both independently and in close cooperation with the booking, sales, finance and operations teams. • Readiness to work every second weekend and on public holidays during the high season (October to March).

WHAT WE OFFER • An international work environment with partners from many countries. • The chance to get to know the tourism industry, the cruise business and travel operations from the inside. • A full-time position in the office in Klaipėda, on a fixed-term employment contract. • Salary 1,000–1,400 EUR/month net (after tax), with additional pay for weekend and public holiday work. • Immediate start.

HOW TO APPLY ❗️ Click "Apply" or send your CV in English to [email protected]. 📞 For questions, call +370 656 15550.

Only shortlisted candidates will be contacted. All applications are treated confidentially.